Privacy Policy

Effective Date: December 14th, 2025

Route Planner AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, application, and related services (collectively, the “Services”).

1. Information We Collect

We collect the following types of information when you use our Services:

Personal Information: Name, email address, phone number, and other contact details you provide when creating an account.
Account & Profile Data: Information you choose to include in your user profile.
Location Data: GPS location data from our driver app to enable route navigation.
Usage Data: Information about how you use our Services, including actions taken within the app.
Device & Technical Data: IP address, browser type, operating system, and related device information.
Website Analytics: Data collected via Google Analytics to understand and improve our website.
Payment Information (future feature): If you make a purchase, we will use a third-party payment processor (e.g., Stripe) to process payments. We do not store your full credit card number.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services.
To create and manage your account.
To enable route planning and driver navigation features.
To communicate with you, including sending updates, support messages, and security alerts.
To analyze usage and improve user experience.
To comply with legal requirements.

3. How We Share Your Information

We do not sell your personal information.

We may share your information only with:

Service Providers who help us operate the Services (e.g., hosting providers, analytics tools, payment processors).
Legal Authorities when required to comply with applicable laws or protect our legal rights.

4. Cookies and Tracking Technologies

Analytics & Session Recording

We use analytics and session replay tools (such as Google Analytics and Microsoft Clarity) to understand how visitors interact with our website and web application so we can improve usability, performance, and user experience.

These tools may collect information about user interactions such as page views, clicks, scrolling behavior, and navigation patterns. Session recordings do not capture sensitive personal information such as passwords, payment details, or typed form data.

All data is used in an aggregated and anonymized manner for product improvement and troubleshooting purposes.

We use cookies and similar tracking technologies to:

Improve the performance and functionality of our website.
Analyze site usage via Google Analytics.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some parts of our Services may not work properly without cookies.

5. Data Retention

We keep your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We use reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and share.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information (we do not sell data).
The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at info@routeplannerai.io

8. Children’s Privacy

Our Services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and post the updated version on our website.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at info@routeplannerai.io.

Amazon Affiliate Disclosure

Route Planner AI LLC participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for websites to earn advertising fees by advertising and linking to Amazon.com and affiliated Amazon sites.

Amazon uses cookies and similar tracking technologies to track referrals from our website and to assign commissions on qualifying purchases. This tracking is governed by Amazon’s own privacy policies, and Route Planner AI LLC does not control or have access to these cookies or the data collected by Amazon.

As an Amazon Associate, Route Planner AI LLC earns from qualifying purchases.